Answer: Our lead-times are as follows:
Samples-------------------------------------2~5 work days
Product orders-----------------------------7~21 work days

Question 2: What about delivery?

Answer: We send your goods via FEDEX, UPS, DHL, TNT, etc. If you order bulk we will send your goods via a cargo agent of your choice. Deliveries are charged for.

Question 3: What are our payment terms?

Answer: We ony accept advance order payment transfers. We do not accept credit cards.

Question 4: How long does it take for payments to reflect?

Answer: Payments normally reflect within 1~5 work days.

Question 5: What is our minimum order quantity?

Answer: We have no minimum order quantity.

Question 6: Product warranty period?

Answer: One year.

Question 7: How long do we take to respond to enquiries?

Answer: We appreciate your business and therefore respond to all enquiries within 2 work days.

Question 8: How do I becom an agent or distributor?

Answer: Please send us your information to support@hotgroup.co.za. A business consultant will call on you to discuss the details.